p789 FAQ — Frequently Asked Questions

p789 accepts deposits in Philippine Peso through GCash, Maya, Philippine online banking, and bank transfer via InstaPay or PESONet. All transactions use PHP. Credit cards and cryptocurrency are not accepted as payment methods for gaming deposits.

Most deposits are credited to your p789 account quickly after the transaction is confirmed on the payment provider's side. Transfer times can vary slightly depending on the method — GCash and Maya are generally faster, while bank transfers may take a little longer depending on your bank. Visit the Deposit page for details on each method.

No. All payments to your p789 account must come from a payment method registered in your own name. Deposits from third-party accounts are not permitted and may be returned or cause your account to be flagged for review. This policy protects all players from fraud.

p789 does not charge fees on the platform side for standard deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer method. Check with your bank or GCash/Maya before initiating a transfer if you want to confirm any fees on their end.

Log in to your p789 account and go to the withdrawal section. Enter the amount you want to withdraw and select your preferred payment method — GCash, Maya, or bank transfer. Withdrawals are processed in Philippine Peso to the account name registered under your p789 profile.

KYC verification is required to confirm your identity and ensure that withdrawals go to the right person. It protects you from unauthorised withdrawal attempts by others. KYC is a one-time process — once your government-issued ID is approved, you can withdraw without going through it again.

Withdrawal processing times vary by payment method and account tier. Players at higher VIP tiers generally experience faster processing. Once processed by p789, the time for funds to arrive in your bank or e-wallet depends on the payment provider. If your withdrawal hasn't arrived within the expected timeframe, contact [email protected].

Withdrawals must go to a payment account registered in your own name. You don't have to use the exact same account as your deposit, but the receiving account must belong to you personally. Third-party withdrawals are not permitted.

p789 offers slots, live casino (baccarat, roulette, blackjack, and more with real dealers), eBingo, and sports betting. Sports betting covers PBA, NBA, boxing, volleyball, football, esports, and major international leagues — all in Philippine Peso. See the Platform page for a full overview.

Yes. p789 works on mobile browsers and there's a dedicated mobile app available. The login, games, deposits, and withdrawals all function the same way on mobile as they do on desktop. Visit the App page to download the p789 app.

p789 uses games from established providers where outcomes are determined by Random Number Generators (RNG) or real-time live dealer operations. No outcome is predetermined in favour of the platform. That said, all games have a house edge by design — which is why responsible gaming and budget management are important.

All registered p789 accounts are automatically eligible for the VIP program. As you play, you progress through tiers that come with increasing benefits — including priority support and faster withdrawal processing at higher levels. Visit the VIP page to learn about each tier and what it includes.

Every login requires OTP (one-time PIN) verification sent to your registered Philippine mobile number. All data is transmitted over SSL-encrypted connections. Withdrawals are restricted to accounts registered in your name and require KYC approval. These layers work together to keep your account and balance secure.

Do not share your OTP with anyone — including people claiming to be p789 staff. p789 will never ask for your OTP. If someone asks for it, it is a fraud attempt. Ignore the request, do not share the code, and report it to [email protected] immediately.

Contact [email protected] immediately. Describe what you noticed — an unrecognised login, transaction, or anything out of the ordinary. Our team will review the account activity, help you secure access, and advise on next steps. Acting quickly is important.

Contact [email protected] before your old SIM becomes inactive. Since OTP verification is required for login, losing access to your registered number means you can't log in until it's updated. Our team will verify your identity and update the number on your account.

Yes. p789 takes responsible gaming seriously. We provide self-exclusion options, a visible transaction history for spending awareness, 24/7 support access, and clear information about gaming risks. Visit the Responsible Gaming page for the full overview of our tools and approach.

Yes. If you want to pause your gaming activity or formally self-exclude, email [email protected] and request it. A self-exclusion can be for a defined period or open-ended — during this time, you won't be able to log in or place bets. If you just need a short break without full exclusion, a temporary account suspension is also available.

No. p789 does not guarantee winnings, and no legitimate gaming platform can. Every game involves risk and uncertain outcomes. Online gaming should be treated as an entertainment expense, not a source of income. Set a budget before you play and stick to it — only wager money you're comfortable with not getting back.

Taking a step back is the right call. Review your transaction history in your account to see your actual spending. Consider requesting a self-exclusion or account pause by emailing [email protected]. For broader support, speak to someone you trust — a family member, friend, or health professional. Our Responsible Gaming page has more guidance.